Tens of thousands of Canadians are out of pocket after their flights were cancelled because of COVID-19. But, passenger rights advocate, Gabor Lukacs, says it is actually illegal. Air Canada, and WestJet are giving vouchers rather than refunds to passengers who bought non-refundable tickets. Libby Znaimer reached Dr. Lukacs in Halifax. AND The violations cited in this week's explosive military report on the conditions in our Long-term care homes are horrific, but not a surprise to anyone who has followed the system over the long term. How did we get here and how do we reform it? Libby talked to Dr. Tamara Daly, Professor and Director, York University Centre for Aging Research and Education.