On the 40th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Vishal Gupta, Global CTO & CIO of Lexmark. With over 9,000 employees in 170 countries, Lexmark is a global technology company specializing in printing solutions and cloud-enabled IoT imaging technology. In this conversation, Vishal shares insights into how Lexmark uses AI for predictive maintenance and an optimized customer experience, the revolutionary potential of enterprise AI adoption, and how IT leaders navigate the opportunities and challenges of emerging technologies.

Quick hits from Vishal:

On current use cases for AI vision: “We're working with one of the biggest oil change companies on the planet. With our Edge AI technology, we can detect if a car that has come in for an oil change has been greeted by the oil change team within the first three minutes. With this technology, we're already seeing that they're able to save one or two customer drive-offs a day, which pays for the entire month of the technology itself.”

On how Lexmark is capitalizing on emerging technology trends: “We've transitioned a lot based upon the technologies that we have developed into being an IoT and AI company. We launched an offering called Optra two and a half years back. We're doing a lot of work with AI, our printers have IoT sensors, and they last fifty percent longer than the rest of the industry because we're able to stream the data and we're able to use the AI to extend their life.”

On areas of AI that people may be underestimating: “People underestimate the accuracy aspect of AI. They think more about ‘how do I get a project done,’ and not about ‘how do I actually measure accuracy on an ongoing basis to know whether or not I can really trust it.’ Having a set of metrics will let you be objective about it where you're neither leaving a comparative advantage on the table, nor are you completely putting yourself at risk."

Recent Book Recommendation: The 7 Habits of Highly Effective People by Stephen Covey

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Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/ 

Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.