Chris Voss (@vossnegotiation) retired as the lead international kidnapping negotiator for the FBI, is CEO of the Black Swan Group, and is the author of the national bestseller Never Split the Difference: Negotiating as If Your Life Depended on It.

• How you can be a more effective negotiator for anything by using the FBI's own field-proven hostage negotiation techniques.
• How to determine which of the three archetypes of negotiator you're dealing with: The Analyst, The Assertive, or The Accommodator.
• Who has the real leverage in a kidnapping or hostage scenario -- and how this applies to your own lower-stakes negotiations.
• What it takes to subtly convince someone to have it your way.
• The Black Swan Rule: Treating others not the way you want to be treated, but the way they want to be treated.
• And much more...

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