How do you handle stress without losing your cool? Managing stress in the moment while keeping your calm is a bit of an art form and takes practice. But it is a skill you can learn.

When I think about this in a pharmacy environment, a couple of situations come to mind:

• Code or emergent patient care situation 
• Difficult conversation (employee, boss, patient, colleague) 
• Employee performance improvement plans 
• Anger or another strong emotion 

Listen to learn about Prep Strategies and Real-Time Strategies to Handle Stress Without Losing Your Cool.

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