In this interview, we discuss Richard's interactions with the division CIOs of Cox Enterprises and how they work together, why Richard is focused on building a holistic strategy, and some of IT's focus areas for 2021. We also discuss the digital acceleration driven by the pandemic, the importance of having relentless and transparent communication during times like these, and Richard's experience working for the City of Atlanta during a major cyberattack. Lastly, we discuss some of Cox Enterprises' diversity and inclusion efforts, Richard's take on RPA, AI, and data analytics, and a variety of other topics.