Show Notes
You’ve spent so much time curating an amazing brand, so now what? It’s important that your customers are having the beautiful experience in your dream shop that you intend for them, so creating a customer journey map can ensure that you are doing all you can to achieve that goal.
Key Touchpoints to Focus On in Your Customer’s Journey Map
As you walk through every touchpoint, the most important question to ask yourself is “What is my customer thinking and FEELING while they are experiencing every aspect of my brand and my shop?”
The customer’s journey map is ever-changing so be sure to go through this process regularly. This will help solidify your brand and improve your customer’s experience and in turn what they are saying about your business.
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Resources Mentioned:
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Episode 141 - Are you Running the Store of Your Dreams?
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Episode 126 - 10 Simple Ways to Level Up Your Shop
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Full show notes here https://wendybatten.com/144/