Sometimes it helps to walk in your customers' shoes in order to better understand the steps they go through to do some job or to achieve some task within your organization. Today we talk about how we will be creating our first hassle map and many more in the future to better understand the issues that our customers have so that we can continue to make certain task easy for them. Reach out to use a themenyuapp@gmail.com if you have any question on how it turned out for us and maybe we could even help collaborate on one for you.