Key Takeaways:
[1:43] – Introducing Jhana
[9:08] – Why “play like a nerd” is one of her company’s core values
[12:00] – What it's like living in a van
[15:29] – How Jhana has built and nurtured relationships that have lasted for years
[22:37] – What is operations?
[25:40] – The difference between Strategic Vision and Innovative Squirrel Syndrome
[37:50] – How to use Effective Hourly Value (EHV) as leverage to integrate operations
[43:41] – The concept of “The Magic Vending Machine”
[50:01] – The importance of having a single source of truth
[56:17] – The adjustments Jhana uses to empower people
[59:49] – What is happiness for Jhana?
Resources: