I first met Bob nearly 20 years ago and to sit down with Bob, expect hours and hours of your time as he truly enjoys sharing his wealth of knowledge with anyone that will ask. Hold on, for our longest show ever and Carlito and Manny could have gone longer speaking with Bob. This isn’t a show to miss and please do yourself a favour and take notes.

At The Construction Life we embrace guests offering up suggestions and with this show Bob preferred opening the show with a spoken word and quite the opening, thank you Bob. Carlito is back! Life does throw us some curve balls and we all go through good and bad times, Carlito’s Dad passed away and it has been a hard time for him, we wish him the best.

Humble beginnings for Bob back in the 60’s and began his work ethic by tending to farm animals and working at a green house, from their his Dad started a company, Brampton fastener Company, eventually becoming Brafasco. Okay Hero is an expression Bob will share a lot and for good reason, it’s his way of knowing it’s time to get going, what’s next, how to figure out the challenges. After some European traveling and hockey playing, Bob returns home, 18 years old and his Dad turns to him and saying we are putting these nuts and bolts kits together, why don’t you try to sell these to farmers. The last thing Bob wanted to do was be a salesman. Turns out he could sell, and he sold a kit an hour and made 20 bucks per kit back in the late 70’s. That is how it began.

Bob shares his customer service knowledge, working on his own personal home gave him more practical experience and it wasn’t because he wanted to be a contractor, he wanted to be of more service to his contractor customers. Don’t be afraid of getting things wrong, whatever we do, we will do it better the second time. The Judge, Jury and Executioner of every business is the Customer. The customer decides whether you will survive. What an amazing show, you will need a notepad.

Shared and Discussed Links

Devendra recently reached out @dsamlall letting me know he recently graduated from Skilled Trades College of Plumbing and he’s looking for an opportunity to be an apprentice and he’s hungry to learn and work hard. Reach out to him. Thanks

Just a speaking tip Bob shared before the mics were on, instead of having water during your speaking, apply some lip balm to keep your lips moist and avoid the need to drink because the water will make your lips dry out while speaking and the balm won’t, and you won’t be rushed to finish speaking for a bathroom break.

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Thank you so much Bob for being on the show and sharing so much insight into business, nuts and bolts and fasteners and more. Reach out to Bob at www.happyboss.com his email bob@happyboss.com and on Twitter and FaceBook @happybossdotcom

Thank you to everyone who recently purchased a copy of my first book and for all the support. Check out the book at www.theamabelletters.com info@theamabelletters.com you can buy a paperback copy and e book copy and find details about the story on TikTok, Pinterest @theamabelletters and on IG @theamabel_letters and please leave a review on the website, greatly appreciated.