S4E18: Building a truly trusted service business, with Alex Cheatle (CEO of Ten Lifestyle Group)
In this conversation, you’ll discover:
- The 5 criteria Alex used to determine his ideal business - and what the 'pub test' is
- The importance of designing a business model that incentivises incredible customer service (and where most of Ten's competitors went wrong)
- Why "high tech and high touch" is so powerful
- Why you might be failing to motivate one of your team
- Why Alex received a standing ovation... for firing someone!
Resources/sources mentioned:
- Ten Lifestyle Group
- The Impact Multiplier CEO Podcast home page
- Remember to download your copy of The CXO's Checklist for Challenging Times!
For full show notes, head to https://xquadrant.com/season4episode18
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