2022 has been another disruptive year for retail. In particular, the Ukraine war has led to a global cost of living crisis along with many other challenges. A perfect representation of the interlinking, connected, complexity of the world. And the retail industry, or any particular retail company, is no simpler. So it's important to appreciate the complex systems and how we can work within these. In this episode, Oliver Banks explores more about complex systems and why you need to start to think about systems in your world. Listen to the episode to discover:How the events of 2022 have impacted retail. The mistakes that we make when not thinking about the complex nature of the world. And three ways that you can become a better "systems thinker". The full show notes are at www.obandco.uk/216.