In this episode of the Success is a Choice podcast, our guest is Mark Miller, former Vice President for High-Performance Leadership at Chick-fil-A.
- Linkedin - Linkedin.com/in/highperformanceleaders
- Twitter - @MarkMillerLeads
- YouTube - https://www.youtube.com/channel/UC0WyGFO_7Z28rL5jNj6Ed3g
- Website - markmillerleadership.com
- Email - mark@markmillerleadership.com
- Smart Leadership Assessment - https://slassessment.markmillerleadership.com/
Mark Miller covers a lot of ground in this conversation including ...
- Hiring the right people
- Chick-fil-A's competitive advantage
- Building the right culture
- Writing 12 books
- ... and much more!!!
Mark Miller is the former Vice President of High-Performance Leadership at Chick-fil-A. In 1978, he joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and Leadership Development. During his tenure with Chick-fil-A, the company has grown from 75 restaurants to over 2,300 locations with annual sales approaching $10 billion. Mark began writing almost twenty years ago when he teamed up with Ken Blanchard, co-author of The One Minute Manager, to write "The Secret: What Great Leaders Know and Do". He’s now written 12 books that have sold more than 1 million copies. His latest is called "Uncommon Greatness: Five Fundamentals to Transform Your Leadership".
Episode Timestamps:
- 2:00 - Quitting Chick-fil-A as a youngster
- 5:00 - Chick-fil-A hiring process
- 8:00 - Getting a Chick-fil-A restaurant
- 10:35 - Service aspect of Chick-fil-A
- 12:40 - Dealing with disengaged team members
- 17:00 - Adjustments Chick-fil-A made through the years
- 19:48 - Chick-fil-A's excellence
- 20:25 - Favorite book he's written
- 23:45 - Writing fiction vs. non-fiction
- 26:40 - Uncommon Greatness
- 29:30 - Free lunch every day at Chick-fil-A headquarters
- 31:00 - Mark's Cell 678-612-8441
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Each week, the SUCCESS IS A CHOICE podcasting network brings you leadership expert Jamy Bechler and guest experts who provide valuable insights, tips, and guidance on how to maximize your potential, build a stronger culture, develop good leadership, create a healthy vision, optimize results, and inspire those around you.
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Jamy Bechler is the author of seven books including "The Captain" and "The Bus Trip", host of the "Success is a Choice Podcast", professional speaker, and trains organizations on creating championship cultures. He previously spent 20 years as a college basketball coach and administrator. TheLeadershipPlaybook.com is Bechler's online program that helps athletes become better teammates and more positive leaders while strengthening a team's culture. As a certified John Maxwell leadership coach, Bechler has worked with businesses and teams, including the NBA. Follow him on Twitter at @CoachBechler. To connect with him via email or find out about his services, please contact speaking@CoachBechler.com. You can also subscribe to his insights on success and leadership by visiting JamyBechler.com/newsletter.