What if you could keep your customers for years and continue to grow with them? What if everyone in your company was responsible for customer retention? What if everyone in your company sold?
When a culture of caring permeates your company everyone takes responsibility for the customer’s success and helps to solve for customers so they buy - sales.
If the answer to every question about building a successful sales team came back to the process of delivering successful outcomes for customers, how would that change your company?.
Adam Miller recounts his 30 year journey at Elevate building an organization where every team member takes responsibility for the success of the customer and everyone sells.
Chapters:
00:00 Sales is Solving Problems
08:06 Scaling Sales
14:160 Sales Skills are Teachable
15:11 Hybrid Selling and Hiring Remote Sellers
19:38 Retaining Talent
22:54 Hunters, Account Managers and Customer Success
27:31 Measuring Customer Success and Corporate Courage
32:40 Selling is a Team Sport
34:56 Adapting to Self Service Buyer Behaviour
About Our Guest:
The ELEVATE Group - Chief Executive Officer
ELEVATE Capital - Private Equity Investor
Bahamas Air Sea Rescue - Northern Bahamas - President
An innovator and a visionary, Adam has offered cutting edge scalable solutions for the world’s most prestigious forward-thinking companies for over 25 years. Earning a reputation with an insatiable appetite for building things, he is the Founder and Chief Executive of The ELEVATE Group, the strategic & tactical partner to ambitious leaders looking to drive business success.
As a private equity investor and adventurer at heart, Adam consistently pushes boundaries and seeks opportunity to meet the needs of rapidly changing industries. Sales. Marketing. Data. Breakthrough Business Strategies. He never strays away from a challenge. Analytical in his approach to breaking down complex processes, Adam is a leader who believes in constant self-improvement, giving back, and helping those around him succeed. Outside of his passion for delivering tangible results, this Airplane & Helicopter Pilot/Sailor leads the Bahamas Air Sea Rescue’s growth and has an active role as SARDO (Search & Rescue Duty Officer) as well Airwing Rescue Captain.
Social links:
https://www.linkedin.com/in/millerjadam/
You can learn more about and connect with Alice Heiman in the links below.
Website: https://AliceHeiman.com