In episode 47, Coffey talks with Liz Kislik about leadership and the interpersonal aspects of conflict. They discuss how leaders can identify situations of conflict, moderate and manage them; the importance of context to understand the nature of a confrontation; what happens when a high performing employee shows patterns of conflicting behavior and how it affects culture and team dynamics; helpful techniques to deal with structural issues; and self-awareness and self-regulation as skills to reframe situations of conflict.
Good Morning, HR is brought to you by Imperative—premium background checks with fast and friendly service. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.
If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.
About our Guest:
Liz Kislik, Harvard Business Review and Forbes contributor, has over 30 years of experience
specializing in developing high performing leaders and workforces.
As a management consultant and executive coach, Liz Kislik has helped family-run businesses, national nonprofits, and Fortune 500 companies like American Express, Girl Scouts, Staples, Janssen Pharmaceuticals, and Highlights for Children solve their thorniest problems.
In her TEDx Talk, “Why There’s So Much Conflict at Work and What You Can Do to Fix It” Liz shows how diagnosing root structural issues can resolve current problems and help organizations thrive for the long-term. You can listen her TEDx Talk here: https://www.youtube.com/watch?v=2l-AOBz69KU
Liz Kislik can be reached at
https://lizkislik.com/resolve-conflict/
https://www.linkedin.com/in/lizkislik/
https://twitter.com/LizKislik
About Mike Coffey:
Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant.
In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business.
Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.
Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year.
Additionally, Imperative is included in the prestigious Best Places to Work in Texas list and has been named the Texas Association of Business’ small business of the year.
Mike is a member of the Fort Worth chapter of the Entrepreneurs’ Organization and volunteers with the SHRM Texas State Council.
Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP).
Mike lives in Fort Worth with his very patient wife. He practices yoga and maintains a keto diet, about both of which he will gladly tell you way more than you want to know.
Learning Objectives:
1. Understand the nature of conflict and techniques to manage it
2. Identify patterns that damage the performance of employees
3. Discover skills to reframe situations of conflict