The next BriefingsDirect Voice of Innovation discussion explores how services and support for enterprise IT have entered a new era.

For IT technology providers, the timing of the news couldn’t be better. That's because those now consuming tech support are demanding higher-order value -- such as improved worker productivity from hybrid services delivered across many remote locations.

At the same time, the underlying technologies and intelligence to enhance traditional help desk support are blossoming to deliver proactive -- and even consultative -- enhancements.

Stay with us here to examine how Hewlett Packard Enterprise (HPE) Pointnext Services has developed new solutions to satisfy those enhanced expectations for the next era of IT support. HPE’s new generation of readily-at-hand IT expertise, augmented remote services, and ongoing product-use guidance together propel businesses to exploit their digital domains -- better than ever.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.

Here to share the Pointnext vision for the future of advanced IT operational services are Gerry Nolan, Director of Operational Services Portfolio at HPE Pointnext Services, and Rob Brothers, Program Vice President, Datacenter and Support Services, at IDC. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: Hewlett Packard Enterprise Pointnext Services.