#235 Paul Gancman from Kitchen Fix is here to talk kitchen repairs and more
What a great show we have, Paul is here to share his insight into the wonderful world of kitchen repairs and contractors mistakes and of course, we are talking about those short cuts that eventually lead to failures and homeowners are left with dealing with the builder, warranties or bringing in a professional like Paul to get it done and get it done properly. His business and reputation grew very quickly because Paul found by dealing with smaller scope of work, he was able to fulfil the solution and make the client happy, his reviews grew fast and furiously and the word go around, Kitchen Fix was the brand to work with.
Anyone in this industry knows you can never please every client and they will leave bad reviews, even bad reviews on your quote and Paul has learned, move on, just accept you can’t please everyone and go find another client. Paul has built his business on efficiency, clients submit a pic, he reviews the scope, he brings what he needs, they fabricate on site, set up his tools in the underground, parking lot, down the street, not matter as long as he has the space to build what he needs and always wraps up the day by cleaning everything up, keeping the home safe and clean. All about the final impression his brand leaves his clients.
Paul is very clear on how he works, the skills he provides, and he does get a lot of clients asking for ballparks, he doesn’t do that, he asks for pics of what the scope is, he determines the work and cost and presents it. He never goes back to fix any of his work, he has his standards and clients feel he is high, he tells clients that he is high but the work will never have to be done again. Set your standard and build from that level. Paul calls it “Deceptively Complex”, this industry, you are the brand and once you wrap your mindset around that, you will be hugely successful.
Shared and Discussed Links
https://www.blum.com/ca/en/company/about-blum-canada/
https://www.salice.com/us/en/products/hinges
https://www.grass.at/1404.html?L=1
https://www.leevalley.com/en-ca
https://www.richelieu.com/ca/en/
Thank You so much Paul for sharing so much about the industry. Find Paul at the following @kitchenfix on IG and www.kitchenfix.ca and contact Paul on his email at paul@kitchenfix.ca
Want to reach out to Manny, text him on his mobile, 416 433-5737 and or email him at manny@hardcorerenos.com or manny@theconstructionlife.com Please let him know who you are and then ask away.
Find Carlito @theconstructionliferenos and reach out to him at theconstructionliferenos@gmail.com
Reach out to Joe and Trevor at the following info. www.venturesxcanada.ca find them on Social Media @venturesxoakville reach them at 289 644-2393 and email oakville@venturesxcanada.com
TCL has and always will be about giving back to the construction industry.