In this brief interview from Claims Journal editor Don Jergler, Carla Woodard of Pie Insurance highlights the critical issue of coverage gaps—often discovered at the worst possible time, during a loss. While claims professionals don’t write policies, they play a key role in identifying these gaps, educating policyholders, and collaborating with agents and underwriters to prevent future surprises. To watch the full interview visit https://www.insurancejournal.tv/videos/25339/ And to watch and read more Expert Viewpoints visit: https://www.claimsjournal.com/expert-viewpoints/ The post Mind the Gap: How Claims Pros Can Help Prevent Coverage Surprises appeared first on Insurance Journal TV.