Episode 025 - Are You Mad? Put On A Cape. Now You're SUPER MAD! Who is your favorite super hero? Iron man, Wonder Woman? The Wasp? Before you decide, listen to get to know "Super B"! Today we had a surprise visitor! (From another planet? Certainly from another reality.) Super B filled in when Brian was nowhere to be found. You're gonna wanna see this episode on YouTube: https://youtu.be/HOaYru_aQ-k Super B talked about how understanding real estate processes gets better results than just being upset and yelling about the situation. The more you know, the better you can serve your clients and your business. Don't be mad. Learn more about how other real estate professionals do things and you can be a super hero to your client, too! SHOW NOTES 00:30 – Where's Brian? Cate takes over while he is gone. BOOM! We meet Super B! 01:30 – One of Super B's superpowers is showing up on time and reading a script. 02:45 – Song of the week: 03:50 – Facebook comment: An appraiser and inspector should only be paid if the transaction closes. VERY short sited and misinformed position. 04:45 – Appraisers are superheroes are their own circles. They are not out to "kill" a deal. There is usually more work for the appraiser when there is a "low" appraisal. 06:00 – There are a few bad apples and do a bad job. Inspectors, appraisers, lenders all have bad characters, but most of those individuals are great and do a great job. 06:25 – Cate: Appraisers and inspectors are to provide information. It may not be what you want to hear, but you must hear it, nonetheless. Good to know it now instead of later. Let's focus on how you react to the information. 07:05 – Christian: Has Super B ever saved an appraiser? No need, they are superheroes. Superhero appraiser school with their tights…the required uniform. 08:00 – Learning the processes. Education is huge in understanding why appraisers, inspectors, etc. do what they do so you can work with them. Most of their processes are not to make you mad, but rather compliance issues or other requirements that they don't control. 09:30 – So easy to criticize what others do when you don't know what they do. Get educated. 09:43 – Cate: clients tend to get angry because they don't know what to expect and the agents don't spend the time to help their clients understand what is happening in their transaction. Educate your client so they don't fly off the handle. 10:50 – Cate's Side Note Tangent – angry people scare Cate. She has an anecdote about an experience up in Chicago when she was a bad driver. Super B is so sad he wasn't there to save Cate. 13:15 – Super B reveals there is a Superhero HR department. Superhero issues with Super "girl" vs. Super "woman". What does the manual say? 14:00 – Read #5: Be proactive, not reactive. Get ahead of problems, not wait for them to happen. Example: home inspections. 15:02 – Cate: Alarmist inspectors; remind your client that everything can be fixed. Hold their hand and ease their fears. 15:30 – Future episodes with Brian, the super appraiser. 15:45 – Pre- appraisal packet; Cate: get a sketch or measure square footage. If you knew the correct information, you would have a better valuation. 16:12 – Complaining about the process, especially on social media and in front of their clients. Makes agents look unprofessional. Your client is looking for your guidance and help. Your anger does not help. Drives your client out of control. Work toward solutions instead. 17:08 – Cate: take a step back; how can I make the situation better? Don't act out of emotion, act out of education. 17:32 – Christian: Super B has nothing to complain about…especially not a scratchy mask. 17:55 – Super B quote of the week. Superhero meeting with The Wasp: "Be the hero they already know you to be." 19:00 – As an agent, be the hero your client hired you to be. Do your super service. Be the hero they hired you to be. 19:28 – Super B's phone is going off and he must fly off. A volcano is erupting in Hawaii. 20:30 – Brian shows back up after taking a call from an agent and is ready to record the podcast episode. He is completely unaware of the fact that Super B saved the day in his absence. Interesting that Brian missed Super B. Hmmm… 21:20 – Brian closes the episode: Don't be mad, find solutions. Learn the processes. Be proactive, not reactive. Stop complaining. Be a professional. If you're mad, put on a cape so you too can be SUPER MAD with Super B! 23:06 – Be a superhero for your client and be legendary! SHOW LINKS You're gonna wanna see this episode on YouTube: https://youtu.be/HOaYru_aQ-k 3 Doors Down, "Kryptonite" – https://www.youtube.com/watch?v=xPU8OAjjS4k Seinfeld, "Breath taking" Episode – https://www.youtube.com/watch?v=E3xwFanvTjA Supergirl or Superwoman Debate – https://ew.com/article/2015/08/10/supergirl-superwoman-argument-cbs/ YouTube video of the episode – ??? (didn't know if we had a link for it yet) The Wasp, "Be the hero…" – https://www.youtube.com/watch?v=EaGXTa3DwRA&t=93s Hawaii volcano erupting – https://www.nps.gov/havo/planyourvisit/lava2.htm BETWEEN THE LINES LINKS Email brian@brianclee.com cate@craftsmanrg.com Web brianclee.com catelee.com realestatebetweenthelines.com Facebook https://www.facebook.com/groups/realestatebetweenthelines/ https://www.facebook.com/Brian-C-Lee-111822417027919/? YouTube https://www.youtube.com/channel/UCcv4dHU39-b5_QVVCIhbcBA?