“If only there were a way to sample new products... in a warehouse of some sort?”If you’re not an influencer or active on social media, how can you sample a product as a consumer? How cool would it be if there was a way to get into a warehouse with every product available for sample! “We need the raw, realistic community members, not influencers, sharing the content and saying, "these are my thoughts and this is how much better it is.’’ The people need to hear that. “-KendallAs consumers we often chase the newest luxury items, because we enjoy it. But we also chase experiences. What if we chased a different experience because we enjoyed doing things differently? “It’s not just the product that’s the whole experience, but the ritual behind it. If you can create an experience at home and you’re willing to trade that off, there’s an equating experience behind it. ” -BrianBrands that are exceeding are creating incredible customer experiences. From ordering, to social media presence, to the delivery at their door. When a brand creates an experience, they create loyalty. The two major modalities that consumers fall into are seeking something new or stocking up on something trusted. Consumers find themselves behaving in both modes in the same category, but with different brands. “Part of the experience of doing business with a customer is to try to get them to purchase on the terms they want and not the terms you want them to.” -PhillipAssociated Links:Learn more about Kendall Dickieson, the FlexibleFoodieBrands mentioned in this episode: Gooey, Dandies, Cometeer, CanopyOur episode with Pashmina Lalchandani from Bar & CocoaThe Senses piece on $32 PB&J and the Luxury inflection pointOriginal research by Rightpoint: Stocking Up and Seeking OutGet our latest report: Nine by NineSubscribe to InsidersHave any questions or comments about the show? Let us know on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.