Creating a Unique Customer Experience - S8 E44
Takeaways
- The 'grow or die' mentality is crucial for business survival.
- Sustainable growth is about building for the long term.
- Growth can be incremental and doesn't always need to be grand.
- Customer experience is often more important than the product itself.
- A great product can be overshadowed by poor customer service.
📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham
Suggested Content
Chapter Markers
00:00 - The Grow or Die Mentality
02:05 - Customer Experience Over Product
06:53 - Community Impact and Employee Treatment
Activity