611: In this interview from our recent Metis Strategy Digital Symposium in September, Lisa Davis, SVP and CIO of Blue Shield of California, and Mike Shadler, SVP and CIO of Pacific Life, join Metis Strategy’s VP and West Coast Lead Chris Davis in a conversation about IT-led breakthroughs in the insurance industry. Lisa talks about how the pandemic has accelerated the digital business and customer experience at Blue Shield of California while Mike discusses the way Pacific Life has digitized its B2B business operations. Both leaders share insight into how their past experiences have shaped the way they lead and approach their current roles as CIOs of their respective companies. Mike gives examples of how Pacific Life is shifting and reshaping the employee experience and Lisa provides a look at how Blue Shield of California is sustaining its pace of innovation. Finally, Lisa and Mike look ahead at trends in technology that are on their radar and how they are setting the foundation for future plans at their companies.