Nick Dank: Solving communication challenges to grow his agency
Is it worth the time to cross-train your team?
Even the most talented people in your team can’t succeed if your entire team follows their own processes, and communication is a mess.
Cross-training leads to better communication, and communication leads to a business that is less dependent on you.
In this episode of the podcast, we’re exploring how this agency owner hires the right people, streamlines communication and cross-trains his team so that he can spend more time in creativity instead of project management.
Including:
- How he took one opportunity in college (10 years ago) and turned freelancing into an agency
- Why solving communication challenges grows the business
- Cross-training team members is worth the time investment
- What is the T shape model, and how it guides his hiring process for right-fit team members?
- How he cross-trains his team to create more efficiency and less dependency on one person to know it all
- Changing his org structure and why he restructured his agency model
Show Links
Suits & Sandals Website: https://suits-sandals.com
Work Association Podcast: Apple, Spotify, Google
Nick’s LinkedIn: https://www.linkedin.com/in/nickdank/
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