Between unpredictable disruptions, a lack of visibility and a whole slew of shortages, it can be pretty tough to deliver a positive customer experience these days. But don't be discouraged: Dan Reeve, Director of Sales at Esker, and Chad Molen, Service Delivery Manager at NIMBL, have joined co-hosts Scott and Allison to break down what companies need to be thinking about, improving and protecting to up their CX game. Join them for a thoughtful discussion on the importance of prepping your people for new technologies, dialing into the right analytics, adopting more flexible processes and more.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeWEBINAR- Accelerating Innovation Through Collaboration: https://bit.ly/3CQhFRXWEBINAR- Practical Strategies for Adapting to Demand and Supply Uncertainty: https://bit.ly/3o45snN2021 State of Supplier Diversity Report: https://info.cvmsolutions.com/download-the-2021-state-of-supplier-diversity-reports-22021 U.S. Bank Q3 Freight Payment Index: https://bit.ly/3pwmWKCThis episode was hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/optimize-experience-internal-external-customers-esker-780