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40 | James Witcombe | Recruiting in 2022 and beyond

The Calling (formerly The Agile Contact Centre Podcast)
The Calling (formerly The Agile Contact Centre Podcast)
Episode • May 2, 2022 • 1h 19m

James is a stalwart within the Aussie contact centre market, he has seen a lot of change in his 15 years in the industry and shares with us his path to Director at SMAART Recruitment, his favourite tunes and a deep dive in the current recruitment market, how to think about the employee experience in your attraction strategy, and the key trends he sees over the next 5 years. 

James authors the SMAART Best Practice Report which is Australia's premier benchmarking and insights report for contact centres.

Find James on LinkedIn

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This podcast is brought to you by The Agile Contact Centre.

Stories, tips and practices that will help you create memorable experiences for your people and customers.

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