Working in retail and in customer facing roles comes with its own set of challenges. We dive into coping mechanisms, closing a sale and identifying when you're being worked over, Apple's Genius Training manual and the effectiveness of tipping.
With Vic Hudson and John Chidgey.

Related Links:

• Gizmodo: Apples Secret Employee Training Manual
• Banning Tipping At My Restaurant
• Tipping (PDF)
• Does Tipping Improve Customer Service?
• Dick Smith Electronics
• Stephen Covey: Habit 1

Closing (Sales)

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