AGL 128: Conflict at Work with Liz Kislik
About Liz
For 30 years as a management consultant, executive coach, and facilitator, Liz Kislik has helped clients such as American Express, Orvis, The Girl Scouts, Comcast, Janssen Pharmaceuticals, and Highlights for Children solve their thorniest problems while strengthening their top and bottom lines. Her specialty is developing high performing leaders and workforces.
She is a frequent contributor to Harvard Business Review, Forbes, and Entrepreneur, and a TEDx speaker on "Why There's So Much Conflict at Work and What You Can Do to Fix It". She has also written for the European Financial Review and the Forward.
Liz's articles have been included in Harvard Business Press books Guide to Motivating People and Dealing with Difficult People, the Wall Street Journal's Morning Download, and the Washington Post's Work Advice column, and she has been interviewed for The Muse, European CEO magazine, Thrive Global, and The Financial Times Ignites.
Today We Talked About
Employee OnBoarding
Noticing Negative Patterns
Giving Negative Feedback
Ask the employees how they think its going
It has come to my attention______ and here is what I want to see_____
Explain cultural norms and give guidance
Explain the "Why"
Ditch the "feedback sandwich" because its fake
Its not attitude / its behavioral
If no agreement, then discuss consequences
Empathy
Perspective Taking
Why would a smart person do a stupid thing?
You could be wrong...Be sure to validate it
Employment and Family aren't the same thing even if they overlap.
Conflict Resolution
5 Steps for fixing Conflict:
Rule out that a single individual is the source of conflict
Incompetent employee
Bully
Ask the right people the right questions
Can you tell me what goes right?
What makes you nuts?
What makes your job better?
Why do you stay if there are so many problems here?
Make sure everyone is aligned
Goals
Needs
Responsibilities
You have to agree to it, but you don't have to love it
Find Allies at all levels in the organization
You can't do it alone (not even the CEO) - https://techleaders.group/
Teach new Habits
Lizard Listening
Why would a smart person do a stupid thing?
Ask what's not being said... Elephant Cards
What were they like at 9 years old?
Connect with Liz
Twitter
LinkedIn
Website
TEDx Talk
https://www.youtube.com/watch?v=2l-AOBz69KU
I hope you enjoyed this show, please head over to Apple Podcast and subscribe and leave me a rating and review, even 1 sentence will help spread the word. Thanks again!
For 30 years as a management consultant, executive coach, and facilitator, Liz Kislik has helped clients such as American Express, Orvis, The Girl Scouts, Comcast, Janssen Pharmaceuticals, and Highlights for Children solve their thorniest problems while strengthening their top and bottom lines. Her specialty is developing high performing leaders and workforces.
She is a frequent contributor to Harvard Business Review, Forbes, and Entrepreneur, and a TEDx speaker on "Why There's So Much Conflict at Work and What You Can Do to Fix It". She has also written for the European Financial Review and the Forward.
Liz's articles have been included in Harvard Business Press books Guide to Motivating People and Dealing with Difficult People, the Wall Street Journal's Morning Download, and the Washington Post's Work Advice column, and she has been interviewed for The Muse, European CEO magazine, Thrive Global, and The Financial Times Ignites.
Today We Talked About
Employee OnBoarding
Noticing Negative Patterns
Giving Negative Feedback
Ask the employees how they think its going
It has come to my attention______ and here is what I want to see_____
Explain cultural norms and give guidance
Explain the "Why"
Ditch the "feedback sandwich" because its fake
Its not attitude / its behavioral
If no agreement, then discuss consequences
Empathy
Perspective Taking
Why would a smart person do a stupid thing?
You could be wrong...Be sure to validate it
Employment and Family aren't the same thing even if they overlap.
Conflict Resolution
5 Steps for fixing Conflict:
Rule out that a single individual is the source of conflict
Incompetent employee
Bully
Ask the right people the right questions
Can you tell me what goes right?
What makes you nuts?
What makes your job better?
Why do you stay if there are so many problems here?
Make sure everyone is aligned
Goals
Needs
Responsibilities
You have to agree to it, but you don't have to love it
Find Allies at all levels in the organization
You can't do it alone (not even the CEO) - https://techleaders.group/
Teach new Habits
Lizard Listening
Why would a smart person do a stupid thing?
Ask what's not being said... Elephant Cards
What were they like at 9 years old?
Connect with Liz
Website
TEDx Talk
https://www.youtube.com/watch?v=2l-AOBz69KU
I hope you enjoyed this show, please head over to Apple Podcast and subscribe and leave me a rating and review, even 1 sentence will help spread the word. Thanks again!
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