MIT's Director of Athletics and Department Head, Julie Soriero, discusses how to deal with multiple constituents during difficult times.0:07 Introduction - Julie Soriero1:55 Debriefing after campus lockdown incident3:58 Boston Marathon incident and MIT campus4:41 TAKEAWAY: Set up a 24-hour conference call that is just for your staff for emergency calls5:06 MIT campus goes on lockdown after Boston marathon bombers were on campus6:13 Talking with MIT students during lockdown7:00 TAKEAWAY: Make a group comfortable during a lockdown9:00 Grieving as a campus after an incident10:08 Handling the emotional turmoil and providing support for students, coaches and staff11:03 TAKEAWAY: Acknowledging collegues in the surrounding area and thanking for their support11:45 Breaking down MIT's debrief13:30 Deciding who you have involved during a crisis13:39 TAKEAWAY: Pay attention to what you know, what you don't know and what you need to find out14:20 How to communicate beyond the group you have15:13 Emergency action plans and how they are used and revised16:40 Emergency action plan as a flowchart18:00 How to stay aligned with the University and their action plans19:20 Having conversations about a violent intruder on campus19:42 TAKEAWAY: Emotional support for students, coaches and staff20:04 How technology can help you in a crisis22:04 How you fram your message during a crisis24:31 Key takeaways from Julie on how she deals with crisis as a leader