What's on your mind? Let CX Passport know...Business frequently focuses on “Matching hurry with hurry”. Learn what that means from Stephen Grygar, Sr. Director - Strategy, Analytics, & CX at iconic American brand Greyhound. Understand how to use...or not use...this principle to create CX differentiation.Get to the heart of simplicity and how that builds the space for employees to make an empathetic connection with their customers. And if you haven’t been to a beach where the sand feels like flour...you’ll want to after hearing about Stephen’s trip!Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Stephen Grygar: www.linkedin.com/in/stephen-grygar-8865624/Greyhound: www.greyhound.com“The Ruthless Elimination of Hurry” - johnmarkcomer.com
Top comments
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode...