What's on your mind? Let CX Passport know...Business frequently focuses on “Matching hurry with hurry”. Learn what that means from Stephen Grygar, Sr. Director - Strategy, Analytics, & CX at iconic American brand Greyhound. Understand how to use...or not use...this principle to create CX differentiation.Get to the heart of simplicity and how that builds the space for employees to make an empathetic connection with their customers. And if you haven’t been to a beach where the sand feels like flour...you’ll want to after hearing about Stephen’s trip!Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Stephen Grygar: www.linkedin.com/in/stephen-grygar-8865624/Greyhound: www.greyhound.com“The Ruthless Elimination of Hurry” - johnmarkcomer.com