In this episode we talk to returning guest Ben Croker about how to write a good support request.

• Turn it off and on
• Our experiences providing technical support
• How to troubleshoot before submitting a support request
• Rubber ducking
• Use the correct support channel: not DMs on social media
• When providing support a public, discoverable approach, such as github issues, is recommended
• RTFM - read the docs
• What to include in a support request
• What to exclude in a support request
• Sean's mistake asking Ben for support a few months ago
• Security issues
• Closing the issue

Show Links

• The Dangers of Over Reliance on Plugins in Website Builds

View Episode Transcript

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