In this episode we talk to returning guest Ben Croker about how to write a good support request.
- Turn it off and on
- Our experiences providing technical support
- How to troubleshoot before submitting a support request
- Rubber ducking
- Use the correct support channel: not DMs on social media
- When providing support a public, discoverable approach, such as github issues, is recommended
- RTFM - read the docs
- What to include in a support request
- What to exclude in a support request
- Sean's mistake asking Ben for support a few months ago
- Security issues
- Closing the issue
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