What's on your mind? Let CX Passport know...🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way” with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165🎧 What’s in the episode?...CHAPTERS0:00 Introduction3:27 Taking customer centricity from buzzword to action7:01 Org design can impede customer centricity11:25 Talent management and customer centricity15:35 Differences in Physical and Digital for customer centricity22:09 1st Class Lounge27:39 Customer centricity process design30:59 Empowerment and customer centricity31:48 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:LinkedIn: https://www.linkedin.com/in/silvana-buljan-889110/