BOD™ member, Shoshana Gosselin wrote to us and said, "I have a sticky issue and can use your advice.” How could we resist? Listen in as Kimberley and Shoshana unpack a project that went from amazing to …. let’s just say, less than amazing, when her client asked for a change in protocol.

In this episode we learn:
- constantly review how you work with clients, have it in writing
- do not be afraid to say no to a client’s request
- have the hard conversations with clients right at the beginning
- it’s ok to say, no

It’s time to take control of your business.
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