BOD™ member, Shoshana Gosselin wrote to us and said, "I have a sticky issue and can use your advice.” How could we resist? Listen in as Kimberley and Shoshana unpack a project that went from amazing to …. let’s just say, less than amazing, when her client asked for a change in protocol. In this episode we learn: - constantly review how you work with clients, have it in writing - do not be afraid to say no to a client’s request - have the hard conversations with clients right at the beginning - it’s ok to say, no It’s time to take control of your business. Become a member of Business of Design®, today: https://businessofdesign.com/?ref=2&campaign=podcast