SportsPro senior contributor Matt Rogan talks to Claire Harvey MBE, former Paralympian turned global inclusion lead at telecoms brand Vodafone.  They talk about how to do better in the complex and sensitive area of inclusion and diversity, drawing on Claire’s experience in sport, business and beyond to try and set a path through new social norms and expectations. They also identify some positive steps that any organisation can take to improve their practices and their culture, and a few strong examples of where sport is getting things right. The SportsPro Playbook is the place to go for agenda-free, pragmatic advice to understand how to navigate your organisation through change. Head to sportspromedia.com/playbook to catch up on our library of articles and podcasts, and learn more about how our new Playbook Labs programme can help you lead your organisation to success in 2021 and beyond.