Did you get a customer complaint or a negative comment on your social media account? Before you delete it, you need to listen to this episode to understand how to navigate this sensitive situation. Today's show covers: How to know if you should delete a negative comment How quickly you should respond to a customer complaint online What to do if it's your fault What to do even if it's NOT your fault How to prepare for future complaints or negative comments And more! Join the waitlist for the Savvy Social School: http://savvysocialschool.com Connect with Andréa more: Free Facebook Group: http://savvysocialcrew.com Instagram: http://instagram.com/onlinedrea Twitter: http://twitter.com/onlinedrea Find more episodes of the Savvy Social Podcast on the website: http://savvysocialpodcast.com Music by Alexey Anisimov