Did you get a customer complaint or a negative comment on your social media account? Before you delete it, you need to listen to this episode to understand how to navigate this sensitive situation.

 

Today’s show covers:

• How to know if you should delete a negative comment
• How quickly you should respond to a customer complaint online
• What to do if it’s your fault
• What to do even if it’s NOT your fault
• How to prepare for future complaints or negative comments
• And more!

 

Join the waitlist for the Savvy Social School: http://savvysocialschool.com

 

Connect with Andréa more:

Free Facebook Group: http://savvysocialcrew.com

Instagram: http://instagram.com/onlinedrea

Twitter: http://twitter.com/onlinedrea

 

Find more episodes of the Savvy Social Podcast on the website: http://savvysocialpodcast.com

 

Music by Alexey Anisimov