Takeaways

• Customer experience is shaped by all senses.
• A positive work environment influences customer perceptions.
• Leaders must take personal responsibility for their employees.
• Great leadership goes beyond just making money.
• Employee happiness translates to community engagement.

📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham

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Chapter Markers

00:00 - The Impact of Customer Experience

02:49 - Leadership Responsibilities in Business

06:02 - The Importance of Employee Engagement