Healthcare supply chains must be agile and cost effective, but all the efficiency in the world cannot guarantee a good patient experience. For that, organizations need to understand what patients expect and work closely with providers to ensure they have what they need for a range of treatment circumstances.  Tom Harvieux is the Vice President and Chief Supply Chain Officer at BJC Healthcare, one of the largest non-profit healthcare organizations in the United States. Tom is responsible for supply chain and logistics strategy, and his team’s achievements were recently recognized with an 8th place ranking in the Gartner Healthcare Supply Chain Top 25 list. In this classic Supply Chain Now episode, Tom joins hosts Scott Luton to discuss: • How his 22 years of experience in the U.S. Army allowed him to build the leadership and supply chain experience he now applies in the private sector • The changes he has observed in patient expectations about their healthcare experiences since the COVID-19 pandemic, and how BJC Healthcare is rising to the challenge • The four pillars he and his team use to guide their work: price performance, service excellence, cost to serve, and team engagement Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Optimizing Procurement Operations with Group Purchasing Organizations: https://bit.ly/3yKnaVBWEBINAR- Mastering Shipping: Insider Tips for Reliable and Cost-Effective Deliveries: https://bit.ly/3XdC3t5This episode is hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/supply-chain-now-classic-passion-patient-consumer-revolution-bjc-healthcare-1321