In this episode we are joined by Deanne Martin, the Head of CX at Seek. 
This is a great conversation with a truly humanistic leader who talks to us about two hot topics for any contact centre. 
1. The perennial challenge that is recruitment. Deanne has embraced the key tenets of agile in her recruitment process by involving the people that do the work in the decision making. 
2. How to elevate the role of the contact centre to amplify the voice of the customer. This is an inflection point for any contact centre looking to play a leading role in driving the CX strategy. 
I think you’ll find that Deanne is one of those rare non-conformists who has backed herself to be different with her approach to leadership and we hope this inspires you to find the non-conformist within too. 
About us: 
This podcast is brought to you by The Agile Contact Centre.  stories, tips and practices that will help you deliver outstanding  experiences to customers as well as your people. We do this because our  mission is to reinvent the contact centre world for the better. 
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This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.