In episode 35, Coffey talks with Leslie Scott of Mother Parker’s Tea and Coffee about Covid’s ongoing impact on the manufacturing environment. Throughout the pandemic, Mother Parker’s was unique in that they never had to shut down a worksite.

Coffey and Leslie discuss the components of Mother Parker’s crisis management planning and how it has evolved over the past two years, including how they practiced crisis management responses throughout the pandemic.

They also discuss how, as an international employer, Mother Parker’s managed under different national and local government pandemic responses; how the company continues to track employee health issues—even for remote employees; the importance of employer transparency in challenging situations; and the impact of the Great Resignation on Mother Parker’s employee retention and talent acquisition.

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About our Guest:

Leslie has represented the U.S. and global employers in consumer packaging goods manufacturing, mining, transportation, and logistics. In her roles, she has led human resources functions, including talent acquisition, compensation and benefits, employee relations, labor negotiations, health, safety, and environmental safety.

Leslie obtained her BBA in Human Resource Management and her Professional Human Resource Certification in 1996 from the University of North Texas.

Currently, Leslie is Director, Human Resources NA Operations for Mother Parker’s Tea and Coffee with four manufacturing facilities and two distribution sites in Fort Worth and Ontario, Canada. She has been an active board member for Workforce Solutions of Tarrant County since 2003 and is currently Vice Chair for Texas Center for Arts + Academics.

Leslie Scott can be reached at https://www.linkedin.com/in/leslieascott.

About Mike Coffey:

Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant.

In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business.

Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.

Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year.

Additionally, Imperative is included in the prestigious Best Places to Work in Texas list and has been named the Texas Association of Business’ small business of the year.

Mike is a member of the Fort Worth chapter of the Entrepreneurs’ Organization and volunteers with the SHRM Texas State Council.

Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP).

Mike lives in Fort Worth with his very patient wife. He practices yoga and maintains a keto diet, about both of which he will gladly tell you way more than you want to know.

Learning Objectives:

1.  Understand the key elements of Mother Parker’s crisis management planning.

2.  Implement mock crisis management response testing in an organization.

3.  Understand the importance of employer transparency in the midst of a crisis.