The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it's hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make a difference is an important skill. Following the live event that was Retail Week Live 2021, Oliver Banks is reflecting on the key focus areas and concepts discussed for retail going forward. Listen to this episode of the Retail Transformation Show to hear:The key themes and reflections from Retail Week Live. A new acid-test question to test your customer experience.Why technology is a problem for consumers. Which viewpoint really resonated with Oliver Banks's mission?Full show notes at www.obandco.uk/156.