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Innovation means breaking the rules

The Calling (formerly The Agile Contact Centre Podcast)
The Calling (formerly The Agile Contact Centre Podcast)
Episode • May 6, 2024 • 42m

Adrian Swinscoe is a Customer Experience Advisor and the Author of “Punk CX”. For over 25 years, Adrian has worked with businesses to break the mould and take a more punk approach to the customer experience.

In this episode, Adrian explains the Punk CX philosophy and what it means to embody the values of “investigation, agitation, and instigation”. 

 

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This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

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