This week we're joined by Gillian Gillett of CalITP and Dan Baker, of the Connecticut Department of Transportation to discuss how agencies can create simpler payment and travel experiences for transit riders. We chat about the Connecticut Integrated Mobility Project, building payment system capacity and merchant services for smaller transit agencies, and the need for digital customer first thinking in a paper based industry. +++ Follow us on twitter @theoverheadwire Follow us on Mastadon theoverheadwire@sfba.social Follow us on Threads or Instagram @theoverheadwire Support the show on Patreon http://patreon.com/theoverheadwire Buy books on our Bookshop.org Affiliate site! And get our Cars are Cholesterol shirt at Tee-Public! And everything else at http://theoverheadwire.com