Minter Dialogue #354

Alan Trefler, founder and CEO of the publicly traded Pegasystems, a leader in cloud software for customer engagement and operational excellence, which he founded in 1983. In this podcast with Alan, we discuss the founder story, Pega's mission, the state of AI, Pega's focus on empathy in its CRM solution, the challenges of measuring empathy and the transformation path that Pega is leading its clients on.

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