What's on your mind? Let CX Passport know...🎤🎞️Recover your creativity!  “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:47 Journalism as a path to customer experience5:48 The importance of creativity as adults10:09 All about LEGO Serious Play15:39 1st Class Lounge23:21 Implementing AI in Customer Experience29:03 State of CX in Finland31:36 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Sirte LinkedIn: https://www.linkedin.com/in/sirte/Sirte Website (Finnish): https://www.shirute.com/Sirte Website (English): https://www.shirute.fi/enCX 5 Book: https://www.shirute.com/cx5-book/CX Play: https://www.cxplay.fi