Brent sits down with Brandon Bruce, Director of Customer Support at Linux Academy. We explore the world of support, how his former role as professional chef informs his "Kitchen Brigade" approach to building a support team, analytics data's ability to reveal surprising user experience patterns, and more.

Special Guest: Brandon Bruce.

Links:

• Linux Academy
• How To Train Your Customers: Changing the Course of Support - BSides San Antonio TX
• BSidesSATX - BSides San Antonio, TX
• Brigade de cuisine, Kitchen Brigade - Wikipedia
• Heat by Bill Buford - Goodreads — An Amateur's Adventures as Kitchen Slave, Line Cook, Pasta-Maker, and Apprentice to a Dante-Quoting Butcher in Tuscany
• Kitchen Confidential by Anthony Bourdain - Goodreads — Adventures in the Culinary Underbelly
• Medium Raw by Anthony Bourdain - Goodreads — A Bloody Valentine to the World of Food and the People Who Cook
• Linux Bible by Christopher Negus, Christine Bresnahan - Goodreads
• BSidesBCS - BSides Bryan/College Station
• SCaLE - Southern California Linux Expo
• Brandon Bruce - @Netcromancer on Twitter
• Brent Gervais - @brentgervais on Twitter