Let's discuss the Business Process Management (BPM) lessons we can all learn from Dalton in the 1984 cult classic movie Road House. Patrick Swayze plays Dalton, the newly hired head bouncer (called a Cooler) at a rowdy club that needs a turnaround. Believe it or not, he brings a lot of excellent management and leadership skills with him. I'm going to break them all down for you today.

The business development tools he utilized were: Research, Clear Communication, Structure, Workplace Culture, Audience Development, Rules/Processes/Systems, Setting Expectations, Support Systems and Brand Development.

Let's explore the elements of Business Process Management learned from the greatest bar bouncer the world has ever known in the film Road House and how you can apply these skills, insights and practices to your business.

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