11. Evaluating and using customer feedback and complaints data for audits

In this episode we discuss the evaluation of customer feedback/complaints and the use of customer feedback data, within internal audit and performance audit.

This includes:

1. Auditing the customer feedback process
2. Using the customer feedback content (data/information)
3. Using customer feedback data for deeper, more effective, audit analytics.

About this podcast
The podcast for performance auditors and internal auditors that use (or want to use) data.
Hosted by Conor McGarrity and Yusuf Moolla.
Produced by Risk Insights (riskinsights.com.au).