Looking at problems through customers eyes | Saiprasad Potaraju | #TGV35

Genre:

Customer excellence, CTO, Technology Leadership, CXO, Customer service, Customer experience

Customer excellence, also known as customer success, begins with ensuring customers achieve their desired outcomes. 

To achieve success customers need to be certain of getting value from the products or services they have purchased. 

They need to have their expectations met, or surpassed

Customer Excellence can be defined as “A long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value”

Customer is the king and the king has many options these days. It is very important for the businesses to see problems through the customer’s eyes and resolve them proactively for long term/sustainable business

In this episode:

• 0:00:00 Speaker Introduction: 
• 0:02:41 How important is it to understand customers' problems? 
• 0:03:56 What exactly is do be done to Sunderland customers  
• 0:07:27 How can IT engineers improve the customer's experience?  
• 0:07:55 Does your solution solve any problem?  
• 0:08:52 Difference between Customer Experience and Customer Excellence  
• 0:14:00 Start wearing the hat of the industry to experience it  

About the Guest:

Saiprasad Potaraju is a Technologist by passion and continuous learner, Currently CTO/CDO and co-founder, leading Digital/Technology transformation & ecommerce - in one of the leading Industry sectors in India. 

A business Outcomes oriented Global leader with 24+ years of extensive experience leading technology-enabled solutions that result in high performance and measurable efficiency in different business environments, specializing in leading IT Strategy and digital transformation. 

Highly regarded for transparency, simplifying complexities, collaboration and passionate about leading, learning and coaching.

Connect with him on LinkedIn:

https://www.linkedin.com/in/sai-prasad-06a27664

Connect with the hosts:

Naveen Samala: https://www.linkedin.com/mwlite/in/naveensamala

Sudhakar Nagandla: https://www.linkedin.com/in/nvsudhakar

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