Systems Shakedown 005. Unlock More 5-Star Reviews Through Proactive Hospitality (Success Unlocked Season 1)
Welcome back to Success Unlocked, where our hosting business master membership coaches discuss operations, social media, unique builds, co-hosting strategies, and much more. This week’s episode is Systems Shakedown, hosted by Wendy Doris.
Wendy is joined by co-hosting champions, Colleen Prochaska and Amy Corbett, of Stay Awhile Hosting Co. and All Belong Co., respectively. Both women bring a wealth of knowledge and hospitality experience to this roundtable-style conversation on best practices, mistakes to avoid, and of course, systems to implement as you smooth it all out.
(00:02:13) (Re)Introducing Colleen & Amy
(00:03:46) Easy Tips to Boost Guest Satisfaction
(00:15:29) The Power of a Phone Call
(00:27:14) Knowing When to Make a Change
(00:32:14) Prioritize the Check-In Experience
(00:38:48) Converting 4-Star Reviews to 5-Star Reviews
Resources:
- Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!
- Airbnb Essentials Checklist: hostchecklist.com
- Websites: mostess.host, stayawhilehostingco.com, allbelong.co
- Instagram: @mostess.host, @stayawhilehostingco, @allbelong.co
Thanks for Visiting is produced by Crate Media.
Mentioned in this episode:
Quiz | Take our quiz to reveal your hosting personality style!
Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate!