There’s a school of thought that says emotion and business don’t belong in the same sentence. I think that’s a load of BS. Passion and emotion are how we connect, person to person… and that’s why I love Kristen’s approach to empathy. She says it’s a skill, not an emotion… and as someone who’s learned how to be empathetic through A LOT of trial and error, I totally agree. Our discussion is a fascinating look at the many different ways you can develop and use this vital skill in your business. Listen now to find out how to level up your biz AND your life.
Can’t-Miss Moments From This Episode:
- Guess how many people I’ve won over in an argument by using facts and stats? Z-E-R-O. If you’re struggling to get on the same page with someone - whether it’s a client or a family member - Kristen has a more effective approach.
- Almost ruined my downward dog at Full Moon Yoga! How a challenging situation with a colleague almost wrecked my zen (and how I managed to wrangle the emotions and get calm enough to talk it out without frustration).
- You’re gonna spend something on this, whether it’s time or money. Kristen has some incredible perspective on economics and what things truly cost.
- Applying employee filters to entrepreneur problems… who’s ordering the supplies? Kristen shares a crucial mindset shift to help you get (and keep) your biz in the black.
- “What if?” Kristen masterfully breaks down how you can use this simple question to prepare for any scenario… no matter how difficult.
This one is jam-packed full of advice. Don’t miss out - listen now!
Kristen’s Bio:
Kristen Donnelly (MSW, M.Div, PhD) is a TEDx speaker, international empathy educator, and researcher with two decades of experience in helping people understand the beauty in difference, and the power in inclusivity. She is one of The Good Doctors of Abbey Research, COO of their parent company, and an unapologetic nerd for stories of change. Kristen lives outside of Philadelphia with her husband, where they are surrounded by piles of books and several video game consoles.
Resources and links mentioned:
- Kristen’s site
- Kristen’s Instagram (@abbeyresearch)
- Kristen’s YouTube
- Kristen’s Podcast — The Culture Cast
- Mindset by Carol Dweck
- Profit First by Michael Michalowicz
Come kick ass with me:
Let's collab:
Let's connect:
If you dig the show and want to help bring more episodes to the world, consider buying a coffee for the production team!