Just before lockdown, Rachel recorded this episode that specifically deals with helping individuals and teams manage those difficult conversations that arise during change, conflict and crisis. And it’s fair to say that as we continue, or return to work in our changed world, these conversations have become crucially important
Rachel talks with Beccie D'Cunha, founder of Courage Lab, about the conversations that we avoid and the conversations we really need to have with our colleagues, teams and managers. They can be described as difficult conversations, but we can redefine them as courageous conversations - because ultimately it takes courage for both parties to listen and be heard.
Beccie helps leaders and teams to have these conversations. Where there is conflict around performance, difficulty with change or challenges with strengths or differences, she mediates and gives people the tools they need to bring about healthy dialogue that leads to resolution.
Beccie’s top three tips to having courageous conversations are:
- Do your prep. Work out what you want to get out of the conversation? What are the pros and cons of having the talk?
- Take the risk to be honest and vulnerable with your feelings.
- After we’ve shared, be prepared to hear the response, and listen out for how the listener is feeling as well.
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Beccie D'Cunha
Beccie has relaunched her brand and website since this podcast was recorded and now has a new company name!
Contact her here beccie@couragelab.co
LinkedIn @BeccieDCunha
Twitter @becciedcunha
You can find out more about Beccie's work at her new website where you can also sign up to receive receive her newsletter and get a free Guide to Building Team Resilience During Uncertainty www.couragelab.co
Rachel Morris
Contact Rachel rachel@wildmonday.co.uk
Twitter @DrRachelMorris
LinkedIn @Dr-Rachel-Morris
Find out more about her online and face to face courses for doctors and other professionals on surviving and thriving at work - the Shapes Toolkit training here
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